The Virtual Gardener

The place where I explore online community cultivation, propagation and harvesting techniques.

I've been working as head of consultancy at Sift for the last four years. The business supports all organisations looking to respond to a Web 2.0 world and truly engage with their audience - and has been doing so for the past 10 years.

This blog originally started out as a comment on a conference I attended about online communities. I'm now using it as a thought-bin for related stuff. Any gaps in posting doesn't mean I've stopped thinking ...

May 15, 2008 3:08am

How to handle complaints

Dear reader, I understand that you were not impressed by the paucity of contribution yesterday. (Folk are emailing me. Note this blog is especially designed to discourage comment!) Well, to be clear the conference is very demanding especially for a bear of clouded brain (re. 16 hours travel and body clock issues). Combine that with the need to go 10-pin bowling in the exclusive 10-pin bowling suite and it was a miracle I got one post out …

Page 1 of 1