“Human nature is not a machine to be built after a model, and...”
— Gardening tip #7: John Stuart...
— Gardening tip #7: John Stuart...
May 30th
May 27th
May 27th
Legal do's and don'ts of running an...
OK, so the law in the US is not the same as in Europe, but the principles are similar, with the...
May 27th
Measuring naked conversations - are we...
Katie Delahaye Paine is the doyenne of measurement. Her 6 step approach to getting it right is: 1....
May 19th
“A community is a walled garden, where the walls can be...”
— Gardening tip #6: From a...
— Gardening tip #6: From a...
May 19th
We are smarter than me: How to unleash...
Barry Libert is the Billy Graham of the online social network space. No chance to doze, or even...
May 17th
The near future perspective
May 17th
The near present perspective
May 17th
The historic perspective
May 17th
Nancy and her portable graffiti - note the attentiveness of...
May 17th
The evolution of community & the role of...
Nancy White, yet another luminary. This time chock full of audience participation and eschewing all...
May 17th
May 17th
“You can’t manage a network. You can manage its...”
— Gardening tip #5: Patti Anklam
— Gardening tip #5: Patti Anklam
May 17th
Patti’s structure - an example - core and periphery -...
May 17th
Dave’s sense-making framework - the model
May 17th
From networking to network
If you like charts this one’s for you. Patti Anklam did a sterling job helping us over the...
May 15th
Conference day 2: Naked conversations -...
Shel Israel has traveled to five continents and 32 countries over the last year, talking with people...
May 15th
“All online social systems are challenged by human social...”
— Gardening tip #4: Howard...
— Gardening tip #4: Howard...
May 15th
Community manager: Strategies for...
Kellie Parker, community manager of PC World and Mac World, started her session with Howard...
May 15th
Watch
So that’s what a Wiki is - thanks Common Craft!
May 15th
In plain English: How simple...
I think the Common Craft husband and wife team are brilliant. It’s where I get all my techie...
May 15th
Watch
In plain English!
May 15th
Next generation community platforms
Not sure about this one. Vendors were discussing their wares, but it’s all proprietary, no...
May 15th
How to measure success - the Microsoft...
Involvement - First point of contact (e.g. page views) Interaction - Contributes (e.g. quantity...
May 15th
Finding, thanking & engaging community...
We use the 90-9-1 rule - 90% of people are listening or reading, 10% are asking a...
May 15th
Game mechancis + social media = the...
Amy demonstrated that the underlying structure of games maps to all social media applications: 1....
May 15th
Putting the fun in functional: Applying...
I knew Amy Jo Kim from when I was working in Germany. At the time, around 2000, she brought out what...
May 15th
“If you don’t seed nothing happens”
— Gardening tip #3 A conference...
— Gardening tip #3 A conference...
May 15th
4 things you need to build a brand that...
So here’s Hsieh’s way: 1. Vision - whatever you’re thinking think bigger; does...
May 14th
A cultural revolution instigated by a...
This was amazing - Tony Hseih talked about his company Zappos and his one and only focus on company...
May 14th
Data, information and conversation (aka...
The essence of Weinberger’s thinking (perhaps) is unscrambling these three types of content....
May 14th
Day 1: How the dimensions of information...
This was one worth being here for … David Weinberger is definitely a ‘luminary’ as...
May 14th
May 14th
May 14th
How to handle complaints
Dear reader, I understand that you were not impressed by the paucity of contribution yesterday....
May 14th
Conference day 1: How to create our...
Presenter: Charlene Li, Forrester Research, author of Groundswell. Social revolution requires...
May 14th
“Good ideas need time to germinate”
— Gardening tip #2 A conference...
— Gardening tip #2 A conference...
May 13th
“Nature is the best GUI designer. Look how flowers attract...”
— Gardening tip #1 A conference...
— Gardening tip #1 A conference...
May 13th
#6 Plum: Best and worst practices
BEST 1. Clear goals & purpose 2. Right talent 3. Commitment & time 4. Topic engenders...
May 13th
#5 Plum: Community inhibitors
1. Incentives (reputation - yes; reward - no) 2. Corporate culture 3. Lack of physical component...
May 13th
#4 Plum: The virtuous feedback loop
1. The more CONTENT you have the more MEMBERS you will get 2. The more MEMBERS you have the more...
May 13th
#3 Plum: Measuring
Measurement and analysis must be based on business measures (e.g. increased sales, greater...
May 13th
#2 Plum: Who's in charge?
Who’s in charge of the community? In most organisations the answer is the marketing...
May 13th
#1 Plum: Motivations
The motivations for people to engage in ‘community’: 1. People want to connect with...
May 13th
May 13th
May 13th
Workshop #2: How to measure progress &...
You know when you read a ‘good book’, it’s good because it contains ideas that...
May 13th
Just popped out for a bite - you have to pass this lot to...
May 13th
May 13th
May 13th
May 13th
Experts are important to a community
Clear that the biggest asset which we need to emphasise with our clients (I always introduce...
May 12th
Data portability
Following the data theme we need to be tuned to how open we can and want to be with the portability...
May 12th
The interactive bit of the workshop
They took us through a scenario builder to identify the robustness of a new Web 2.0 initiative. ...
May 12th
Functionality
What falls off the back of the data thought is that we need to be smarter at the stuff we’re...
May 12th
May 12th
Workshop #1: Boot camp - building a 2.0...
This was run by Kathleen Gilroy and Sylvia Marino. Nice folk. Sixty participants, which meant our...
May 12th
Checkout the view. That’s the strip on the horizon...
May 12th
So the deal with Sift was that I could go to a luxury hotel...
May 12th